Telerx Healthcare: Managing the Future 1.800.2TELERX
Corporate SiteHealthcare Site
Overview
Corporate Profile
History
Healthcare Expertise
Telerx Team
Mission & Vision
Awards
News
The Telerx Approach to Healthcare
Telerx helps build customer-centric healthcare organizations -- because the power of relationships can drive new levels of success.
Telerx is a highly specialized healthcare provider of outsourced customer care and contact center services.

With healthcare representing our largest industry segment, we're ahead of the curve in developing integrated, efficient and cost-effective customer-centric solutions for major healthcare companies.

Telerx develops and executes strategies that enable your organization to interact with all of your key constituents -- from consumers and patients to healthcare providers, payors, other influencers and internal stakeholders. Using multiple channels and leading-edge technology, we maintain seamless, transparent communications. Our holistic approach delivers a consistent brand experience, expedites the continual flow of information and generates actionable business intelligence.

By boosting customer value, we enable companies like yours to improve their profitability despite economic and industry change.
What's your interest?
Corporate Profile  
As experts in customer care, Telerx provides multi-channel contact handling for industry-leading Fortune 500 global corporations.


History  
With a focus on healthcare and pharmaceuticals, Telerx was founded in 1980.


Healthcare Expertise  
Telerx brings expertise, cost efficiencies and best practices to patient/consumer and customer-facing initiatives.


Telerx Team  
Telerx's healthcare specialists have a keen understanding of healthcare issues.


Mission & Vision  
Telerx optimizes customer, consumer and employee relationships for bottom-line impact.


Awards  
Best-in-class people, processes and technology -- and innovative solutions -- earn Telerx prestigious industry awards.


News  
As an innovator and thought leader, there's always something new at Telerx.

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Quick Facts
• 15th largest US-based customer care outsourcer
• Specialists in multi-channel contact centers, global CRM management, business process outsourcing
• Headquartered in suburban Philadelphia, PA
• Six locations/2,000 employees
• Wholly-owned subsidiary of Merck & Co., Inc.
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