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Company > Telerx Team
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Our healthcare specialists have a keen understanding of healthcare issues. They are experienced communicators -- including healthcare professionals and associates with college degrees and specialty backgrounds. They work solely on behalf of one client, which enables us to build a team specifically suited to your unique program and business needs.
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We hire to your specific profile and develop a tailored customer service/sales and product/program-specific training curriculum. We ensure every team member complies with corporate and regulatory SOP by employing:
- A disciplined approach to quality -- from call monitoring to regularly scheduled audits and formal program reviews
- Detailed and documented processes
- Quality systems and
- Continuous process improvement methodologies.
Ongoing team development includes HIPAA policy and annual FDA/privacy updates.
By hiring associates who are a "fit" and offering competitive pay and bonuses, comprehensive benefits and career opportunities, our retention track record exceeds industry standards. In fact, on our nurse-based and pharmacist-based medical information teams, 50% of our associates have been with us for three or more years... and 30% have been with us for five to seven years.
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