Telerx: Industry Intelligence



Thought leadership helps drive innovation for the future. Telerx's best practices and strategic direction provide valuable input as you build a customer-centric organization that drives new levels of success.

	Taking Your Customer Care Global

	Gaining a Competitive Advantage: Outsourcing vs. Insourcing

	Customer Care Service Modalities

	Offshore... Near Shore... Which Shore?

	Training for Non-Trainers: Five Simple Steps to Success


Industry Intelligence
Telerx consistently introduces best practices and creative solutions to our client partners. This results in greater efficiencies, expanded capabilities, improved processes and greater program success. Just click below to see examples of how Telerx helps clients raise the bar on relationships and build customer-centric healthcare organizations.



		Physician Online Video eDetailing Telerx exceeds expectations for a leading pharmaceutical company and builds relationships with healthcare professionals through online video e-detailing.

		Supporting Product Recalls: Critical Communication with Customers Telerx has extensive experience managing and controlling both voluntary and involuntary product recall situations with brands emerging with even stronger brand loyalty.

		Metabolic Syndrome Programs Designed to Lower Risks Telerx executes multiple client programs that provide support for patients struggling with health conditions associated with metabolic syndrome.

		Adverse Event and Product Quality Complaint Handling Telerx's unwavering commitment to quality is essential to the program's success.

		Providing Important Information for Diabetics Making a difference in the lives of newly diagnosed patients.

		Patients and Doctors Alike Enjoy World-Class Care Answering questions and providing information supports new product launch.

		Handling Safety and Quality Issues Adhering to strict FDA guidelines in support of an over-the-counter product.

		Bringing Medication to Those in Need Managing a market leader's patient assistance program.

		Gaining the Benefits of VoIP Telerx takes a smart approach to VoIP.

		Support for Direct-to-Consumer Marketing Telerx supports client's product advertisements with live operator support. Download this case study as a PDF document



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