Insights Into Building Better Customer Relationships

Telerx regularly publishes documents focused on topics relevant to our clients. From brief position papers to more comprehensive brochures covering specific practice areas, you'll find relevant information, unique insights and the kind of thinking you would expect from a leader in customer care outsourcing.

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Rethinking Customer Service The Call Center as Corporate Information HubCompanies are finally starting to realize that customer service creates unique opportunities to make their products and services better, their customers happier, and their ...

Segmentation Focuses on Satisfaction Surveys Read a recently published article by ICMI that dicusses how timely surveys yield new information and insights for product and service improvements.  Authored by Telerx and Wilke-Thornton you will learn ...

BPO Services Telerx can effectively and efficiently manage your non-core back office processes. Our BPO solutions address corporate support staffing needs, allowing management to control expenses and meet departmental head count limitations ...

B2B Solutions Telerx Business Services enable you to manage and grow your business while reducing costs. Our suite of B2B solutions can improve your speed to market, increase your market share, and ...

Consumer Affairs Our ability to handle complex consumer affairs programs is what separates Telerx from our competitors. Combining a focus on high-quality inbound interactions with customized technology and full-service fulfillment, we deliver ...

Luxury Products When it comes to luxury consumers, Telerx knows that the quality of product and service support is as important as the quality of the product itself. So we focus relentlessly ...

SMS Text Messaging 41 million people text daily. 123 million people send at least one text per month. Now you can improve loyalty and satisfaction by communicating with your customers wherever they are ...

Social Media As a leader in customer interaction channels, Telerx is well-positioned to help you make sense of social media, and what it means for your business.

Product Recalls Telerx has extensive experience managing and controlling both voluntary and involuntary product recall situations. That means you have a reliable resource to turn to for providing your customers with honest ...

Overhaul Procedure Management A Microsoft executive case study discusses the importance of established procedures to maintain consistent service.  Telerx put in place technology tools to support the proper documentation and handling of procedures toward ...

Navigating the Maze of Social CRM in Healthcare Regardless of the medium—blog, video, podcast or tweets—content needs to be compelling and relevant to be successful.  Read this recently published article in the Customer Relationship Management by SOCAP International to ...