Telerx Expertise at Work

Telerx consistently introduces best practices and creative solutions to our client partners. This results in greater efficiencies, expanded capabilities, improved processes, and greater program success. Just click below to see examples of how Telerx helps clients raise the bar on relationships and build customer-centric organizations.

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Help Desk Support Ineffective help desk support in the workplace can lead to employee frustration and loss of productivity. Even worse, 51% of employees state a computer issue will affect their mood, and ...

Call Escalation Program For more than a decade, one of the nation’s most well-known food & beverage companies has partnered with Telerx to optimize customer care and protect brand loyalty.Witnessing Telerx’s ability to ...

Supporting Product Recalls The rise in product recalls over the past few years has increased the media publicity of recall events. Consumers have become more conscious of the products and brands they choose ...

Procedure Management Overhaul A Microsoft executive case study discusses the importance of established procedures to maintain consistent service.  Telerx put in place technology tools to support the proper documentation and handling of procedures toward ...

Adverse Event In 2003 Telerx partnered with one of its major pharmaceutical clients on its newly-formed DTC programs. It began with two branded DTC products and six representatives dedicated to call handling. ...

IVR Solutions for DTC Programs When a major pharmaceutical client shared its plans to consolidate agent call handling and move DRTV traffic for 5 pharmaceutical products to Telerx,Telerx created an IVR solution to manage call ...

Handling Safety and Quality Issues When a market-leading pharmaceutical manufacturer turned to Telerx to handle inbound consumer calls about its over-the-counter products, it placed critical importance on handling safety and quality issues within strict FDA ...

Talking to Patients and Doctors When the client made the decision to outsource to Telerx five years ago, it steadfastly held to a preconceived notion that certain calls – particularly those received from physicians and ...

Patient Assistance Programs Several years ago, a world-renowned pharmaceutical company recognized the need to change its Patient Assistance Program.While the current PBM vendor was well-suited to getting the product into the hands of ...

Diabetes Support When the manufacturer of a revolutionary insulin delivery device called on Telerx to answer inbound calls from diabetic patients and caregivers, the program was expected to be somewhat limited in ...

Metabolic Syndrome Programs Affecting one in four adults in the U.S., metabolic syndrome is one of the fastest growing healthcare crises facing the nation today. Metabolic syndrome patients bear an increased risk for ...

DTC Marketing Support A major pharmaceutical company with multiple direct-to-consumer marketing campaigns required a partner to handle advertising driven consumer inquiries for their entire product portfolio.ObjectivesProvide the company defined “Consumer Experience”Maintain strict compliance ...

Physician Online Video eDetailing According to a recently conducted physician market study by Manhattan Research, trends show that physicians are increasingly interested in live video detailing. Currently, about 45,000 U.S. physicians meet with their ...

The Benefits of VoIP Most businesses concede that someday their contact centers will migrate from their traditionalPSTN infrastructures to IP networks. But many of them are reluctant to make the move now. Some don’t ...