Innovation Leads to Help Desk Success
Ineffective help desk support in the workplace can lead to employee frustration and loss of productivity. Even worse, 51% of employees state a computer issue will affect their mood, and therefore their productivity, for the rest of the day.
So with over 50,000 employees in locations worldwide, this client could afford nothing less than superior help desk services to respond to and resolve issues quickly and completely. They came to Telerx to develop an innovative solution.
Telerx recognized that the client needed to:
- Reduce cost-per-incident.
- Enhance employee service.
- Increase phone coverage.
- Provide more flexible staffing solutions.
- Enable a consistent call handling process and message.
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