IVR Solutions for DTC Programs
Share
TelerXpressions News ...
Case Studies
Help Desk Support
Call Escalation Program
Supporting Product Recalls
Procedure Management Overhaul
Adverse Event
IVR Solutions for DTC Programs
Handling Safety and Quality Issues
Talking to Patients and Doctors
Patient Assistance Programs
Diabetes Support
Metabolic Syndrome Programs
DTC Marketing Support
Physician Online Video eDetailing
The Benefits of VoIP
White Papers
Social Media and Customer Care
Contact Center as Strategic Differentiator
Customer Care Modalities
Business Intelligenc ...
Rethinking Customer Service
Segmentation Focuses on Satisfaction Surveys
BPO Services
B2B Solutions
Consumer Affairs
Luxury Products
SMS Text Messaging
Social Media
Product Recalls
Overhaul Procedure Management
Navigating the Maze of Social CRM in Healthcare
News
Events

Using an IVR Solution to Support a DTC Program

When a major pharmaceutical client shared its plans to consolidate agent call handling and move DRTV traffic for 5 pharmaceutical products to Telerx,Telerx created an IVR solution to manage call handling during peak call volumes by allowing consumers to use self service at peak call volumes and non-business hours.

To read the full story, download the pdf by clicking the link below.
327k
Telerx - IVR Solutions for DTC Programs
Vision Mission Values
History
Leadership
Technology Partners
Telerx Advantage
Clients
Corporate Quality & Compliance
Awards & Certifications
Telerx Cares
Telerx.com
Customer Care
Education
Marketing
Help Desk Support
Sales
AE/PQC
Product Recall & Critical Events
BPO
TelerXpressions Newsletter
Case Studies
White Papers
Business Intelligence
News
Events
Current Openings
Our Culture
Benefits
Diversity
Our Associates
Professional Development
Rewarding Associate Experience
?pg=resources&sub=case-studies&art=ivr-solutions-for-dtc-programs