Taking a smart approach to gaining the benefits of VoIP

Most businesses concede that someday their contact centers will migrate from their traditional
PSTN infrastructures to IP networks. But many of them are reluctant to make the move now. Some don’t have a clear vision yet of how VoIP will benefit the business. Others are worried they’ll lose the substantial investments they have in PSTN-based systems and applications.

Some companies, on the other hand—like market leader Telerx—have found a way to step forward into the future and, at the same time, leverage past investments.Telerx, aTop 50 customer care service bureau that provides outsourced contact center services, uses Aspect® Uniphi Connect to add VoIP capability to its existing PSTN contact centers.

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