Adverse Event Reporting and
Product Quality Complaint Handling

Adverse events and product quality complaints (AE/PQC) are some of the most critical types of customer interactions a healthcare organization ever faces. They require not only a deft handling of the customer, but strict adherence to internal procedures and often government regulations. The customer care professionals at Telerx are highly-trained in the sensitive and sometimes technical nature of AE/PQC. In addition, we incorporate multi-channel and leading-edge technologies to collect crucial data associated with each and every interaction for analysis and compliance.

To ensure interaction quality and data integrity, a data quality administrator is responsible for conducting data integrity checks and adherence to protocol was added to the team. Serious cases are immediately brought to the attention of the internal product safety group and a CRM system helps flag and isolate serious cases using key words and product subject combinations.

Maintaining exacting standards is critical

Telerx’s diverse healthcare experience in ethical, OTC and medical devices is punctuated by a
consistent track record of outstanding audit performance. Our strict adherence to regulatory requirements and client SOP delivers the quality, precision and detail that are not just expected, but required, in today’s healthcare industry.

To learn more, contact us at solution@telerx.com, or call 1.800.2TELERX.