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Technology > Overview
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At Telerx, customer-centric centers of excellence are built on innovative technologies that facilitate the seamless integration of multi-channel communications. Through the nimble and flexible application of industry-leading technology platforms, Telerx provides patients, caregivers and customers with the information they want -- when and how they want it.
State-of-the-art technology turns our flexible contact modalities, locations and multi-tiered options into a seamless package that uniquely fits each client's goals, marketplace and budget. We optimize these tools to enhance customer interactions, drive efficiency and cost savings -- and feed highly valuable actionable analytics back into our clients' organizations.
Innovative design principles.
Telerx's sophisticated technology development groups constantly evaluate and test the latest technology. The mandate of this team is to focus on solution product development and incubation of new technologies -- selecting best-of-breed partners and the right technology -- at the right time. Telerx's solutions combine hosted, custom-tailored, client and Telerx-blended and client-parachuted technology that:
- Develop creative, cost-effective solutions
- Enable the movement of information to and from CRM platforms, partner systems, ERP and BI platforms
- Turn information into knowledge -- generating actionable analytics
- Drive efficiencies without compromising the "customer experience"
Best-of-breed partners.
Telerx partners with only market-leading technology providers. In our quest for new technologies and enhancements, we collaborate with our clients to identify functionalities that add the most value. Key considerations include scalability, compatibility, and consistency across multiple channels and the ability to offer seamless contact handling.
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Infrastructure 
Telerx's robust infrastructure ensures daily operations and data availability.
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CRM Platforms
CRM expertise empowers effective, efficient interactions.
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Products
Proprietary products produce efficiencies while enhancing contact experiences.
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Self Service Solutions
Leading-edge voice response takes IVR to next level.
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