At Telerx, we devote considerable resources to maintaining the infrastructure and support team required to avert situations that could impact productivity and normal operations. This ensures your operation runs day in and day out -- and your data is always available.
As such, our infrastructure features several levels of redundancy and recovery that offer a high degree of fault tolerance. Each site is protected by:
- A power conditioner, UPS, battery backup, automated transfer switches and diesel generators that safeguard the equipment.
- The environmental support -- like HVAC -- that is critical to the safe operation of our hardware and workforce in the event of a power failure.
- A state-of-the-art automatic fire suppression system in our computer rooms that extinguishes a fire without damaging our computer equipment.
- MPLS networks, multiple points of entry into the building and diverse routes to the local exchange carrier's central office. Connectivity to all other Telerx sites -- as well as adequate infrastructure capacity -- for redundancy.
- NAS and SAN storage devices support our sophisticated redundancy strategy -- including dual power supplies, dual processors, dual fans, and dual network interface cards, and RAID (Redundant Array of Independent Disks) -- for each server.
- Premium service contracts with our core infrastructure vendors -- with trained tech administrators... as well as spare servers and components... on site.
- Daily online and offline backup of CRM platforms with offsite storage of offline backups. Web hosting services with stateful failover.
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