Xpress Grants™ (Automated Grant Processing)
Now, you can streamline workflow and increase the efficiency and accuracy of grant processing with Xpress Grants from Telerx Healthcare.
Xpress Grants not only saves time and money, it ensures compliant processing while providing a clear, simple audit trail and budget tracking. This tool also provides access to current application status and valuable business intelligence. Plus, it's easy to use -- for applicants and internal stakeholders alike.
Imaging
Telerx processes patient information electronically through high-quality images. This allows hard copies of forms, business reply cards, and applications (with required signatures) to be kept under lock and key and touched only when going to their final disposition.
Consumer Insights™
(Easy-To-Access Reporting)
Telerx's innovative reporting package -- Consumer Insights -- brings reporting to a new level of detail and responsiveness -- strengthening the strategic value of your customer care department.
Consumer Insights transforms customer contact data into business information that is easy to access, simple to use and actionable. Using Cognos reporting tools including Series 8 Report Net Suite, we extract monthly data from live databases and augment with our clients' sales, marketing and shipping information. You can analyze by drilling down, slicing and segmenting the information to identify trends and produce colorful, three-dimensional reports. Unlike traditional two-dimensional reports, managers and analysts can interactively drill down and interpret data. With the click of a button, they can quickly obtain the specific detailed results -- and provide insights that are critical to the mission-critical functions of your business. Telerx offers a sophisticated tool for requests, approvals and distribution.
Consumer Expressions™ (Call Recording)
Consumer Expressions, Telerx's award-winning call recording innovation, automatically records -- and categorizes -- inbound phone calls. Consumer Expressions brings you easy, efficient access to the voice of your consumers and customers.
When integrated with one of Telerx's CRM platforms, recordings can be sorted by product, reason and other specified criteria that meet your business needs. Without integration, recordings can be sorted by communicator, time/date and toll-free number.
Right from your desk, you can go to your Telerx-provided web portal and listen to your consumers' calls. You'll hear what transpired and your consumers' and customers' reactions -- obtaining firsthand information that can be critical to product/process improvement and the development of stronger relationships.
Consumer Expressions makes sharing the voice of your consumers and customers across multiple levels of your organization easy. Depending on your configuration, your internal clients can listen to only those calls related to their business unit and benefit from the valuable -- often unexpected -- insights into behavior that no amount of data analysis can reveal.
Consumer Inquiry™ (Searchable Web FAQ)
Your consumers and customers want answers to their questions about your products and services instantly -- especially if they're surfing the Web.
Consumer Inquiry, Telerx's new Web FAQ product, provides answers within seconds -- at the lowest possible cost per contact. Customers visiting your website simply type in their inquiries. A search for a matched response within the Consumer Inquiry knowledge base is generated, and the appropriate reply is immediately presented back to your customer.
Telerx and Consumer Inquiry offer on-line self-service 24/7... and without agent intervention. Your customers can transfer to a live operator during business hours -- or send an email -- any time they choose.
eMail @ssist™ (Intelligent Email Management System)
In today's world of electronic communications, consumers and customers demand faster response time. Answering their emails quickly -- and accurately -- can play a critical role in increasing their satisfaction and loyalty. Telerx offers branded emails for a rich presentation format.
Telerx's new intelligent email management system -- eMail @ssist -- reduces the time it takes to respond to emails... improving email turnaround time.
eMail @ssist uses automated workflow to decrease email-handling time and improve email response time -- while containing costs. Featuring enhanced routing and response capabilities, eMail @ssist analyzes content and applies customized business rules to efficiently and cost-effectively process volumes of incoming emails.
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