Automated management of customer interactions can radically reduce cost without reducing the customer experience.
Integrated speech, text-to-speech and touch-tone applications automate consumer and customer transactions. They also offer those who are self-service-oriented faster service and provide significant savings in the growing "do-more-with-less" corporate environment. Telerx delivers state-of-the-art voice recognition and voice-to-text technology allowing you to:
- Improve customer satisfaction through enhanced service levels
- Reduce costs through increased operational efficiencies
- Provide a sustainable competitive advantage
Moving into the future today, Telerx is aggressively pursuing the development of Conversational Voice Response (CVR). CVR smart technology provides a virtual agent that interprets consumers' and customers' questions, provides answers to their issues and automatically transfers to a live operator when needed. Telerx supports a variety of initiatives -- from high-scale direct response TV and client IVR applications -- to boutique branded solutions and classic call prompting for enhanced call routing.
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