At-Home Agent: A Superior Model for Superior Results
At Telerx, our at-home agent model, X@Home, sets itself apart from our competition in its sharp focus on embedding at-home agents into the culture of your company and its brands.
We ensure that the person talking to your consumer is dedicated to you, deeply engaged in your culture, passionate about the products they represent, and committed to inspiring brand loyalty in every call.
That's why our at-home agents are:
- Recruited from a wider pool of applicants possessing specialized skills who have been proven as more productive, better educated, and more motivated to remain working for the organization.*
- Assigned work schedules coordinated with a brand team to ensure consistency in service and an immersion in your business.
- Trained rigorously in the management of complex customer interactions, and supervised and monitored to ensure high-quality performance and delivery of unparalleled customer satisfaction.
Telerx home agents receive the same training, benefits, and supervision as our call-center based agents. The calls of our at-home agents are monitored. Telerx home agents only handle contacts on behalf of Telerx clients – unlike programs that allow at-home agents to service many different organizations on an "as-needed" basis. Lastly, X@Home maintains the same high level of data security and confidentiality as our on-site solutions.
Whether at home or in a contact center, Telerx associates learn to skillfully manage relationships with your consumers to build brand loyalty and positively impact your bottom line. After all, that's what a business partner is for.
To learn more about X@Home, contact us at solutions@telerx.com or call 1-800-2Telerx.
* Booz, Allen, Hamilton study on at-home agents, 2006 |
